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Kennel Attendant

Kennel Attendant

Job Summary: 

  • Care for, feed, and monitor animals in the shelter
  • Report observed health or behavior issues to lost and found supervisor/assistant manager
  • Clean assigned areas on a daily basis
  • Assist prospective clients in the selection of animals for adoption and in the preparation of adoption forms. 
  • Provide information to the public about Humane Society of North Texas programs and promote good animal care and responsible pet ownership. 
  • Keep current inventory of necessary program supplies and report shortages to Lost and found supervisor/assistant manager. 
  • Maintain assigned equipment, supplies and vehicles in safe condition and report any problems or needed repairs to the lost and found/supervisor
  • Represent the humane society of North Texas by providing excellent customer service and focus. 
  • Protect the confidential information on customers and donors. 
  • Report to work at assigned start time; go to/return from breaks and lunch at assigned times. Leave work at assigned quitting time. 
  • Additional tasks assigned by lost and found supervisor/asst. Manager
  • Ability to meet physical demands.
  • The position holder must be able to regularly lift and or move up to 40 lbs without assistance and possibly up to 80 lbs with assistance. 
  • While performing the duties of this job, this position may be exposed to animal odors or airborne particles.

Job Responsibilities:

  • Routine decisions regarding the proper care and handling of animals. 
  • Dealing with Fractious animals. 
  • Customer service issues (unhappy or emotional patrons)
  • Regular exposure to animal odors, diseases, possible contagious conditions, bites, scratches and moderate noise levels.
  • Manage multiple tasks simultaneously
  • Monitor and care for animals within the organization. 
  • Proper cleaning and disinfection of assigned areas. 
  • Proper animal handling. 
  • Provide excellent customer service and focus.

Other responsibilities:

  • Follow the mission of the Humane Society of North Texas. 
  • Knowledge of Humane Society of North Texas policies and protocols, such as, but not limited to, admitting cleaning and medical protocol. 
  • Working knowledge of breeds, diseases, medical conditions, and animal handling and behavior.
  • Ability to handle animals safely and with the patience and gentleness.
  • Ability to represent the Humane Society of North Texas in a professional manner in all situations with the public, volunteers, and staff. 
  • Ability to create and sustain positive working relationships within the Humane Society of North Texas with volunteers, public and being a team player. 
  • Must be patient, courteous and work well under stressful conditions. 
  • Knowledge and ability to accurately work with detailed information in paper and computerized format. 
  • Must be detail oriented and have strong time management skills. 
  • Ability to read, write and communicate effectively. 
  • Ability to learn and quickly adapt to changes in programs and procedures. 


Supervisory responsibilities: None

Interaction:  Other staff, supervisory personnel, outside facility staff and visitors.


Education and Experience:  High School Diploma/GED.

Language and communication: Ability to communicate effectively in written and oral form.  Ability to read and understand English.  Ability to document incidents legibly.  Ability to maintain customer confidentiality and privacy.

Reasoning ability:  Must be able to remain calm under high stress and communicate effectively with supervisors, staff and outside personnel both in person and over the phone.  

Certificates, licenses and registrations:  Valid State ID or driver’s license

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently required to sit, stand, stop, lift, reach, kneel and walk.  Standing is predominant physical activity throughout the day.  Occasionally required to lift/carry items weighing up to 50 lbs.  

Work environment:  The work environment will include various atmospheres that will change based on the contract location. Occasional exposure to outside staff members and visitors with possible confrontational attitudes.  Frequent exposure to communicable disease.  Occasional exposure to irritating or caustic substances.

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